Refund policy

Return and Refund Policy for Nova cart

At Nova cart, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we’re here to help.

1. Returns
You have 7 days from the date of delivery to request a return. To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The item must be in its original packaging

  • A receipt or proof of purchase is required

Items that do not meet these conditions will not be accepted for return.

2. Non-Returnable Items
The following items cannot be returned:

  • Sale or discounted items

  • Used or damaged items (unless received defective)

  • Personal care or hygiene products (if applicable)

3. Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.

  • If approved, your refund will be processed within 5–10 business days

  • Refunds will be issued through the original payment method (or bank transfer if applicable)

4. Exchange Policy
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us with details and product images.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Shipping charges are non-refundable

6. Late or Missing Refunds
If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your bank or payment provider (processing times may vary)

  • If you still have not received your refund, contact us

7. Contact Us
If you have any questions about returns or refunds, please contact us:

Nova cart
Address: Nayab Colony, Attock
Email: primechoice698@gmail.com
Phone: +92 324 3776099

By making a purchase from Prime Choice, you agree to this Return and Refund Policy.